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Term and Policy
Privacy Policy
Our online store is committed to protecting your privacy and ensuring the security of your personal information. We understand the importance of maintaining the confidentiality of your data and have implemented strict measures to safeguard it.
When you make a purchase or create an account on our website, we collect certain information such as your name, email address, shipping address, and payment details. Rest assured that this information is used solely for processing your orders and providing you with a seamless shopping experience.
We do not share your personal information with any third parties unless it is necessary for order fulfillment, such as sharing your shipping address with our delivery partners. We may also use your email address to send you updates about your order or promotional offers, but you can opt out of these communications at any time.
Our website uses cookies to enhance your browsing experience and provide personalized recommendations. These cookies do not collect any personally identifiable information and can be disabled in your browser settings if desired.
We take all necessary precautions to protect your personal information from unauthorized access, alteration, or disclosure. Our website is secured with industry-standard encryption technology and undergoes regular security audits.
By using our online store, you agree to the terms of our privacy policy. If you have any concerns or questions regarding the privacy of your information, please don't hesitate to contact our customer support team.
Written Return and Refund Policy
Our online store is proud to offer a comprehensive return and refund policy for customers in Canada. We understand that sometimes products may not meet your expectations, and we want to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. The product must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, simply contact our customer support team, and they will guide you through the process. Please provide your order number and a brief explanation of the reason for the return.
Once we receive the returned package, our team will inspect it to ensure it meets the return criteria. If everything is in order, we will issue a refund to your original payment method within 5 business days.
Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part.
In the unlikely event that you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.
We strive to provide excellent customer service and ensure your satisfaction with every purchase. If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our dedicated support team.
Terms and Services
Our Canada Terms of Service policy for Cosmo is designed to protect both our customers and our business. It outlines the terms and conditions that govern the use of our website, including the purchase of products, privacy policies, and intellectual property rights. By using our online store, customers agree to abide by these terms and conditions, ensuring a safe and secure shopping experience. We are committed to providing transparent and fair policies that comply with Canadian laws and regulations, giving our customers peace of mind when shopping with us.
Shipping Policy
Our online store offers shipping services to customers in Canada, ensuring a seamless shopping experience. Our Canada Shipping Policy outlines the terms and conditions for shipping within the country. We strive to provide fast and reliable delivery, with estimated shipping times clearly stated on our website. Customers can expect their orders to be carefully packaged and shipped using trusted carriers. Additionally, we offer tracking information so that customers can easily monitor the progress of their shipments. Our Canada Shipping Policy aims to provide transparency and clarity, ensuring customer satisfaction with every purchase.